eBook

Chapter 1: Introduction
Chapter 2: Basic Communication Skills
Chapter 3: Advanced Communication Skills
Chapter 4: Communicating in Special Dental Situations
Chapter 5: Understanding and Finding Solutions: The Dentally Anxious Patient
Chapter 6: Understanding and Finding Solutions: The "Difficult" and Dissatisfied Patient
Chapter 7: Preventive Health Principles for Dental Practice
Chapter 8: Integrating Oral Health Education into Primary Dental Care
Chapter 9: Communication, Stress and Improved Patient Care
Index