SINOPSIS DEL LIBRO

<p>David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: ? No Cross-functional communication or co-operation. ? No understanding of the end-to-end process ? No ownership of the end-to-end process ? Blame culture ? Silo mentality ? Resistance to change ? Lack of process capabilit...Seguir leyendo