SINOPSIS DEL LIBRO

Why do so many apologies even when perfectly worded fail to land The Apology Audit dismantles the common but mistaken belief that saying Im sorry acts as a magical eraser instantly resetting a relationship to a time before the hurt occurred This book reveals the hidden psychological and physiological reasons that words alone often fall short Drawing on insights from relational psychology linguistics and even the high-stakes world of medical malp...Seguir leyendo